Privacy Policy

Information We Collect

When you phone us, we may collect your name, phone number, the address of the home involved, details about its heating system, your utility account information and anything else you choose to share about your project.

When you browse this website, basic technical information may be gathered automatically, such as browser type, device type, pages viewed and approximate location based on your IP address.

How We Use Your Information

We use the information you provide to answer your questions, plan and size a heat pump system, prepare proposals, and help with rebate and HEAT Loan paperwork.

We may also keep records of our conversations, follow up on open projects and improve our services and this website.

Cookies and Tracking

This website may use cookies and similar tools to understand how visitors use it. You can set your browser to refuse cookies, though some features may not work as intended.

How We Share Information

We do not sell your personal information. When you take part in a rebate or loan program, we share the details needed to complete it with parties such as program administrators, utilities, participating lenders and inspectors.

We may also share information with service providers who help us run our business, and when required by law or to protect our rights or the safety of others.

Data Security

We take reasonable steps to protect the information you share with us. No method of transmission or storage is completely secure, so absolute security cannot be promised.

Your Massachusetts Privacy Rights

Massachusetts law protects certain personal information of residents. You may ask what information we hold about you and ask us to correct or delete it by phoning (781) 622-9244.

Third-Party Links

This site may link to outside websites, such as program or lender pages. We are not responsible for their content or privacy practices.

Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this policy from time to time. The date at the top of the page shows when it last changed.